Target frustrates shoppers by ripping out self-checkouts: ‘I hate this’
Self-Checkout Decline: Target Removes Stations Amid Rising Theft Concerns
Target is saying goodbye to self-checkout stations in its stores due to an increase in theft incidents involving the kiosks. Last March, the retail giant announced plans to either limit or completely remove self-checkout options, citing complaints about technology glitches and the uptick in theft cases.
As part of this change, Target will be expanding the number of traditional checkout lanes available in its stores. Recent reports from customers on Reddit and other platforms indicate that many Target locations have already removed self-checkout stations, leaving shoppers frustrated with having to wait in line for an employee to scan their items.
Despite the backlash from customers, Target explained that the decision to eliminate self-checkout is partly due to shifting consumer preferences. During the peak of the pandemic, shoppers favored self-checkout options to minimize contact with others. However, the recent surge in organized retail crime has also played a role in this strategic shift, with criminals taking advantage of self-checkout services to conduct large-scale shoplifting operations.
One notorious example includes a California thief who managed to steal over $60,000 worth of merchandise from Target through self-checkout during 100 separate visits. This trend of organized retail crime has been a significant concern for retailers across the country, with New York retailers alone losing billions of dollars annually to shoplifting rings.
According to the Council on Criminal Justice, shoplifting in New York City has increased by 64% from June 2019 to June 2023, with stolen goods often finding their way to resale platforms like eBay and Facebook Marketplace. This illicit activity not only impacts retailers financially but also fuels the growth of underground resale economies.
As retailers grapple with the challenges posed by organized retail crime, Target’s decision to phase out self-checkout stations reflects a broader trend in the industry. While some customers may miss the convenience of self-service options, the need to combat theft and protect retail operations has become a top priority for many businesses.
