Is BT down? Latest BT Outage Information

BT is a major telecommunications company that serves millions of consumers and businesses in the UK. With a wide range of services, including broadband and mobile, BT plays a crucial role in keeping people connected. However, when BT experiences an outage, it can cause frustration and inconvenience for its customers.

Currently, there are reported issues with BT’s service on October 22, 2025, with thousands of complaints on Down Detector. The problems seem to be affecting email and broadband services. This could be related to a larger issue with AWS (Amazon Web Services) that is causing disruptions across various platforms. Despite efforts to resolve the problem, the situation appears to be worsening.

To determine if BT broadband is down in your area, it is recommended to check BT’s Service Status page or follow BT’s Twitter account (@BT_uk) for updates. You can also search for the #BTdown hashtag on Twitter to see if others are experiencing similar issues. By inputting your landline number on BT’s Service Status page, you can get a quick overview of any current problems in your area.

If you are experiencing issues with BT phone services, you can use websites like Is the service down? to track user reports and determine the extent of the problem. In case of a service outage, you can contact BT customer service by phone for assistance. The customer service numbers are 0800 800 150 for UK calls and +44 150 174 7714 for international calls. These lines are open 24/7, but be prepared for longer wait times during peak outage periods.

For technical support, BT offers a range of services on their website, including separate categories for broadband, landline, and mobile issues. By utilizing these resources and staying informed about the status of BT services, customers can navigate through any disruptions and seek assistance when needed.