Southwest Airlines’ new policy will affect plus-size travelers
By RIO YAMAT, Associated Press
Southwest Airlines is set to implement a new policy requiring travelers who are unable to fit within the armrests of their seat to purchase an extra one in advance. This change is part of a series of recent updates by the airline.
Effective January 27, the same day Southwest begins assigning seats, the new rule will come into effect. Previously, plus-size passengers could either pay for an extra seat in advance with the option of receiving a refund later, or they could request a free extra seat at the airport. With the carrier’s new policy, while a refund is still possible, it is no longer guaranteed.
In a statement released on Monday, Southwest announced that it is revising some of its policies in preparation for assigned seating next year. The statement mentioned, “To ensure space, we are communicating to Customers who have previously used the extra seat policy that they should purchase it at booking.”
This change marks the most recent update at Southwest, known for its unique practice of allowing passengers to choose their own seats after boarding and for offering free checked bags, which was discontinued in May. These perks were crucial in setting the budget carrier apart from its competitors.
Under the new policy, Southwest will still refund a second ticket for extra seating if there is an available seat on the flight upon departure, and both tickets were purchased in the same booking class. The refund must be requested within 90 days of the flight.
If a passenger requiring an extra seat fails to purchase one in advance, they will be required to buy one at the airport as per the new policy. In case of a full flight, the passenger will be rebooked on a different flight.
The airline has faced recent challenges and is under pressure from activist investors to enhance profits and revenue. Southwest had also announced last year that it would charge customers extra for additional legroom and introduce red-eye flights.
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