‘Potential Cybercriminal’ Reaches Out to Airline Company Following Data Breach Exposing Records of 6,000,000 Customers: Report

Australian Airline Qantas in Contact with Cybercriminal After Data Breach

The Australian airline giant Qantas has reported that it may have made contact with the cybercriminal responsible for the recent customer data breach. According to a statement released on Monday, a spokesperson for Qantas stated that the company is working closely with authorities to investigate the breach. However, they did not confirm whether the hackers are demanding a ransom for the stolen customer data, as reported by The Guardian.

“A potential cyber-criminal has made contact and we are currently working to validate this. As this is a criminal matter, we have engaged the Australian federal police and won’t be commenting any further on the detail of the contact.”

Qantas had announced last week that a cybercriminal had targeted a call center and gained access to a third-party customer-servicing platform that stored service records for 6 million customers. The airline confirmed that the impacted system is now under control but admitted that stolen customer data includes names, email addresses, phone numbers, dates of birth, and frequent flier numbers. Qantas assured customers that no personal financial information or passport details were compromised.

Vanessa Hudson, the Group chief executive of Qantas, issued an apology on social media for the breach and promised regular updates. She stated, “We’re finalizing a process that will enable us to provide affected customers with more information about their personal information that was potentially compromised. We are treating this incredibly seriously and have implemented additional security measures to further strengthen our systems. Our customers can be assured that we have the right expertise and resources dedicated to resolving this matter thoroughly and effectively.”

For more updates, follow us on X, Facebook and Telegram. Stay informed by subscribing to our email alerts.

Generated Image: Midjourney