Passengers sue United and Delta for selling ‘window’ seats next to blank walls
A recent pair of federal lawsuits filed in San Francisco and New York have accused Delta Air Lines and United Airlines of deceptive practices by charging premium fees for window seats that are actually next to blank walls.
The lawsuits, brought as proposed class actions by a New York law firm, aim to represent passengers who feel they were misled into selecting or paying more for windowless seats that were marketed as window seats.
The law firm, Greenbaum Olbrantz, stated, “We have received a flood of interest from passengers who feel they have been harmed by this practice and who wish to join the lawsuits. It makes sense that people are upset. The majority of Americans fly on one of these airlines at some point and a large proportion of them want or need a window, and they pay good money for the privilege.”
Both Delta and United have refrained from commenting on the pending litigation.
According to the lawsuit against Delta Air Lines, passenger Nicholas Meyer was surprised to find that the seat he purchased for a flight to California was located next to a blank wall, despite being labeled as a window seat during the selection process.
The lawsuits also allege that Alaska Airlines and American Airlines, while also offering windowless seats, disclose this information to customers during the seat selection process.
Social media complaints about the windowless seats from customers have been documented in the lawsuits, with one Delta customer on Reddit stating, “Your seat map should not consider this premium, nor should it call it a window seat … There is actually LESS leg room and no perks.”
The proposed class actions are seeking substantial damages from both Delta and United Airlines.
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