Southwest rolls back its overweight passenger policy. Here’s what’s changing.

Southwest Airlines has made a significant change to its policy regarding overweight passengers, specifically those who require a second seat due to their size. Previously, the budget carrier required these passengers to purchase two tickets in advance. However, the airline has now rolled back this rule, allowing gate agents to arrange a free second seat for passengers on flights where two adjoining seats are available.

In response to criticism from the National Association to Advance Fat Acceptance (NAAFA), Southwest Airlines implemented this new policy to provide a more consistent and seamless experience for customers who need an additional seat. If two adjacent seats are not available on a flight, larger passengers will be rebooked on a later flight to ensure their comfort and convenience.

To avoid any inconvenience at the airport, Southwest still encourages passengers who require extra space to book an additional seat in advance. After the trip, eligible passengers can request a refund for the extra seat within 90 days of travel, provided that the flight departed with at least one open seat and both seats were booked in the same fare class.

Travel expert Katy Nastro views this policy change as a positive move for Southwest Airlines, bringing back some of the passenger-friendly policies that the airline was known for. NAAFA also commended the airline for responding to the concerns raised by fat travelers and activists.

Southwest’s policy for “customers of size” specifies that passengers who encroach upon neighboring seats must purchase the necessary number of seats. The airline uses the armrest as a dividing line between seats and reserves the right to require a second seat for safety reasons.

While Southwest’s updated policy has been praised by many, some believe that it still falls short of allowing plus-size passengers to travel with dignity. NAAFA’s Tigress Osborn expressed concerns that passengers who cannot afford to pay for a second seat in advance may face disruptions and stress if they are bumped off their flight and reassigned to a later one.

Overall, Southwest’s revision of its overweight passenger policy reflects a more customer-centric approach and a willingness to listen to feedback from advocacy groups and passengers. As the airline continues to navigate the challenges of accommodating all passengers comfortably, it remains important for travelers to be aware of individual airline policies regarding plus-size passengers.