AOL is ending its dial-up service, disconnecting from the 1990s’ internet era
The end of an era is approaching as AOL announces the discontinuation of its dial-up internet service next month. After decades of providing this service, AOL has made the decision to end it, along with the associated software, on September 30th.
According to data from the U.S. Census Bureau, there are still around 163,000 households using dial-up internet as of 2023. While this number may seem small in comparison to the widespread availability of high-speed internet, many will fondly remember the days of connecting to the internet with the iconic screeching dial-up tone and the familiar “You’ve Got Mail” greeting from AOL.
In the 1990s, AOL played a significant role in introducing Americans to the online world through features like instant messaging and email. The platform became popular for its user-friendly interface and connection to the emerging digital landscape. Even in popular culture, AOL’s impact was evident, with movies like “You’ve Got Mail” portraying the romantic possibilities of online communication.
As AOL prepares to bid farewell to its dial-up service, it marks the end of an era in internet history. While the service may no longer be in use by the masses, its legacy as a pioneer in online connectivity will be remembered.
Mary Cunningham, a reporter for CBS MoneyWatch, provides insights into the significance of AOL’s decision. With experience at “60 Minutes,” CBSNews.com, and CBS News 24/7, she offers a unique perspective on the evolution of internet technology and its impact on our lives.



