Thousands of Verizon customers suffer outage after ‘software issue’
Verizon customers across the country faced service disruptions on Saturday due to a “software issue” affecting wireless service for some users.
Reports of networking issues started coming in around noon, as per Downdetector.com, a platform that tracks real-time internet and phone service disruptions.
“We are aware of a software issue impacting wireless service for some customers,” Verizon Support announced on X at 7:14 p.m., approximately seven hours after the outage began.
“Our engineers are aware of the issue and are working on a solution. Please check our Network Status page for updates on service in your area. We understand the importance of Verizon services and apologize for any inconvenience. Your patience is appreciated.”
The number of outage reports peaked at 23,674 around 3:30 p.m. ET before gradually decreasing.
By 9 p.m., there were nearly 6,000 reported incidents.
Major metro areas affected by the outages included Los Angeles, Orlando, Tampa, Chicago, Atlanta, Minneapolis, Omaha, and Indianapolis.
customers issue outage Software Suffer Thousands Verizon
