StubHub to Refund $10 Million in Fees: Who Qualifies
If you purchased tickets on StubHub in May, you may be entitled to a refund
If you bought tickets on StubHub during a three-day window last May, you may be owed money.
The Federal Trade Commission (FTC) recently sued StubHub for allegedly hiding mandatory fees from customers at checkout, failing to display the true price of live-event tickets. As part of the resolution, StubHub will pay $10 million in refunds to affected buyers.
How to Qualify for a Refund
Eligibility is straightforward: You must have purchased tickets for a live event in the U.S. on StubHub between May 12 and May 14, 2025.
Qualifying consumers don’t need to do anything to claim their refund. According to a consumer alert from the FTC, StubHub will automatically return certain fees within 90 days and send an email notice with a phone number and website for additional information.
Exact details regarding the refunded fees and the amount individual consumers can expect to receive have not been disclosed yet.
FTC Crackdown on Hidden Fees
The case against StubHub is part of a broader FTC initiative to combat unfair and deceptive fees in ticketing and short-term lodging. New rules implemented last May require sellers to transparently disclose all mandatory charges upfront, eliminating the practice of “drip pricing” where fees are hidden until the final checkout screen.
Examples of charges that must now be included in the total price are mandatory resort fees, cleaning fees for vacation rentals, and fees for purchasing live-event tickets online. Misleading representations, such as charging an “environmental fee” without using the funds for environmental initiatives, are also prohibited.
While government charges, shipping fees, and optional goods or services can be excluded from the total price, they must be prominently displayed before payment is made.
Reporting Violations
If you suspect another company is violating these fee disclosure rules, you can report it to the FTC at ReportFraud.ftc.gov.
